gk22's Privacy Policy

1.1 Registration Information

When you open an account on gk22, the following information is collected:

• Full name (as on your National ID card or passport)
• Date of birth (for age verification — the platform is for users aged 21 and over only)
• Mobile number (for OTP verification)
• Email address
• Preferred username and password
• Residential address within Bangladesh

1.2 Transaction Information

When you make deposits and withdrawals, the information we collect includes mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details (where applicable), and transaction amounts and dates. Records of every transaction are stored on secure servers.

1.3 Automatically Collected Information

When you use our website or app, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Session duration and list of pages visited
• Data from cookies and similar tracking technologies

1.4 Information from Customer Support

If you contact our support team via live chat or email, the content of that conversation and any information you provide may be retained for the purpose of improving service quality and resolving disputes.

2.1 Identity and Age Verification

All users must be at least 21 years of age. Before approving an account, we use the information collected to confirm your identity. This verification process is an essential part of protecting our users.

2.2 Account Management and Transaction Processing

We use the information collected to keep your account active, process deposits and withdrawals, and apply bonuses. Deposits and withdrawals are normally processed within 10–45 minutes.

2.3 Security and Fraud Prevention

Automatically collected information is analysed to detect suspicious activity, prevent unauthorised access, and maintain account integrity.

2.4 Customer Support and Communication

We use your mobile number and email to send important account notifications, transaction confirmation messages, and support replies.

2.5 Service Improvement and Analysis

Anonymous or aggregated data is analysed to improve the user experience and evaluate platform performance. No individual's identity is revealed in this analysis.

2.6 Meeting Legal Obligations

Collected information may be used to fulfil obligations to retain, audit, and disclose data as required by applicable law. Your information will not be used for any purpose beyond this.

3.1 What Are Cookies

Cookies are small text files stored in your browser or on your device. They help our website remember details of your visit so you do not have to enter the same information again in a later session.

3.2 Types of Cookies

• Essential cookies: These are required to maintain login sessions and ensure security. Without them, the platform will not function correctly.
• Functional cookies: These save your language preference and other personalised settings.
• Analytics cookies: These collect anonymous data to help us understand which pages are visited most.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to stop working correctly.

4.1 Sharing Information with Third Parties

gk22 does not sell your personal information or transfer it to third parties for marketing purposes. Information may be shared only in the limited circumstances below:

• Payment processors: Mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as approved banks, receive only the information necessary to complete a transaction.
• Technology service providers: Providers of infrastructure services such as hosting, security analysis, and customer support operate under strict confidentiality agreements.
• Legal requirements: Information may be provided under applicable law in response to a court order or directive from a competent authority.

4.2 International Data Transfers

Our server infrastructure may be located in more than one country. Regardless of where data is processed, the security standards described in this Policy are maintained. Your information is protected through data processing agreements with third-party processors.

5.1 Information for Active Accounts

All information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a set period in compliance with applicable law and financial regulations.

5.2 Transaction Records

Financial records relating to deposits, withdrawals, and betting are retained for a defined period in accordance with Bangladesh's financial laws. These records also serve the purpose of resolving disputes and conducting audits.

5.3 Deletion Requests

Once legal obligations have been fulfilled, you may contact us by email to request deletion of your information. However, such requests may not be possible to action while an active dispute, investigation, or legal process is ongoing.

6.1 Technical Safeguards

gk22 applies industry-standard security measures to protect your information. All communications are secured using SSL (Secure Socket Layer) encryption. Data stored on servers is also kept in an encrypted state.

6.2 Access Controls

Only authorised staff may access your personal information, and each of them is required to follow strict confidentiality guidelines. Every instance of data access is recorded in an audit log.

6.3 Handling a Data Breach

If a security incident occurs and there is a risk that your information has been affected, we will notify you promptly and take the necessary steps. The relevant authorities will also be informed in accordance with applicable law.

6.4 Your Own Responsibilities

You also have some responsibility for the security of your account. Use a strong password, do not share your password with anyone, and log out after use. If you notice any suspicious activity, inform our support team immediately.

7.1 Right to Access Information

You may request to see what information gk22 holds on your account. We will provide a summary of that information within a reasonable time.

7.2 Right to Correct Information

If any information we hold appears to be incorrect or incomplete, you can correct it through your account settings or with the help of our support team.

7.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This preference can be changed through your account settings or by contacting our support team.

7.4 Rights Related to Responsible Gaming

gk22 takes responsible gaming seriously. You may request that limits or a temporary suspension be placed on your account. For more details on this, we recommend reading our Responsible Gaming Guidelines.

All gk22 services are for persons aged 21 or over only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of account registration.

If it comes to our attention that a minor has created an account, that account will be closed immediately and all related information will be deleted.

9.1 Policy Updates

gk22 reserves the right to amend or update this Privacy Policy as needed. You will be notified in advance of any significant changes — by email or through a notification within the platform.

9.2 Continued Use after Changes

If you continue to use the platform after an updated policy is published, this will be taken as your agreement to the new policy. If you do not agree to the new policy, you may contact our support team to request closure of your account.

10.1 Privacy-Related Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our customer support team is available 24 hours a day, 7 days a week in Bengali and English. Immediate assistance is available via live chat.

Email contact: [email protected]

10.2 For More Information

To learn general information about gk22 and the history of the platform, read our About Us page. For answers to common questions, visit our FAQ section.